Please read our Cancellation, Refund & Exchange Policy carefully before placing your order.
ON-SALE PURCHASES
Products purchased during a sale, promotion, or at a discounted price are FINAL SALE and cannot be cancelled once the order has been placed.
Sale products are not eligible for return, size exchange, colour exchange, product exchange, or refund, except where the product received is defective, damaged, incorrect.
Please check your size carefully before purchasing a sale product.
SIZE EXCHANGE : NON-DISCOUNTED PRODUCTS
For eligible regular-price products, ONLY SIZE EXCHANGE IS AVAILABLE.
We do not offer returns for change of mind.
We do not offer colour exchanges.
We do not offer exchanges for a different product.
A size exchange means that the customer may exchange the purchased product only for another available size of the exact same product and colour.
Size exchange requests must be made within 7 days of receiving the order.
The product must be:
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Unused
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Unwashed
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Free from stains, damage, perfume, deodorant, body odour or any other odour
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Returned with all original tags, packaging and accessories, where applicable
Once the product reaches us, it will undergo a quality inspection.
RetroFuture reserves the right to reject a size exchange where the returned product does not meet the above conditions.
Size exchanges are subject to availability of the requested size.
Shipping charges associated with a size exchange are to be borne by the customer.
NO RETURN / REFUND FOR CHANGE OF MIND
We do not provide returns or refunds because:
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You changed your mind
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You no longer want the product
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You want another color
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You want another product
Where eligible, an incorrect-size issue may only be resolved through a size exchange for the same product and same colour, subject to this policy.
DEFECTIVE / DAMAGED / INCORRECT PRODUCT
If you receive a product that is defective, damaged, incorrect, or has a genuine manufacturing issue, please contact us at:
Mobile no. : 9928226788
Please include your order number and details of the issue. Our team may request clear photographs, videos, packaging information, or other reasonable evidence required to verify the claim.
Every defective-product claim will be reviewed by our team to confirm that the issue is genuine and to protect RetroFuture against fraudulent, manipulated, or illegitimate claims.
Submission of a claim does not automatically qualify it for a refund.
Once our team verifies and approves a legitimate defective-product claim, a exchange/return for the verified defective product will be initiated within 48 hours of approval.
Please note that the time taken for the refunded amount to appear in your original payment method may vary depending on your bank, card issuer, UPI provider, payment gateway, or other payment provider.
This defective-product provision also applies to eligible claims involving products purchased on sale.
CANCELLATIONS
Order cancellation is possible only before the order has been shipped.
Once an order has been shipped, cancellation requests will not be accepted.
For an eligible cancellation request, please contact us through our Contact Us page.
IMPORTANT
By placing an order with RetroFuture, you acknowledge that you have reviewed the product details, selected your preferred colour and size, and read this Cancellation & Exchange Policy before completing your purchase.
RetroFuture reserves the right to reject exchange or defective-product claims involving misuse, intentional damage, altered products, fraudulent evidence, or products that fail our quality verification.
Nothing in this policy is intended to limit any rights available to consumers under applicable Indian consumer protection law.
